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If you’re building AI agents, you’ll inevitably need to connect them to Model Context Protocol (MCP) servers. Only then, your agents can actually execute tasks, whether that’s creating tickets, submitting PTO requests, emailing candidates, and so on.
You have 2 options for connecting your agents to MCP servers:
The first approach means you need to run and operate the MCP server yourself (e.g., in your own cloud environment). It also forces you to use MCP servers that may not be well managed and, in many cases, lack the breadth and depth of tools your agents need.
This article covers why you should adopt hosted MCP platforms instead, as well as the top options for you to choose from.
But to start, let’s align on how hosted MCP platforms work.
Note: This article was written on 3/2/2026. Anything outlined below can change.
They’re platforms that build, host, and manage MCP servers on your behalf. As part of this, they provide battle-tested tools, authentication support, observability on tool calls, and, in some cases, data loss protection (DLP) functionality.

Related: What's an MCP Gateway?
The benefits can vary, depending on the hosted platform you choose and the agentic integrations you build. That said, here are a few benefits that apply to using most hosted MCP platforms:
By enabling your engineers to avoid building MCP connectors, along with agent tool-calling observability, they can save hundreds of hours every year. They can reallocate these time savings towards building the actual agents
This is exactly what we’ve seen from working with Telnyx, which offers low-latency voice AI agents.
According to their COO, Ian Reither:
Official MCP servers were largely implemented for marketing.
They often lack built-in authentication, have an incomplete toolset, and use shallow tool descriptions. This can lead your agents to support limited use cases, make the wrong tool calls, share sensitive data to unauthorized users, and more.
We’ve validated this in our own research.
When we asked hundreds of AI leaders with experience in using MCP servers (as part of our 2026 state of agentic integrations), we found that 3 in 4 companies will use a hosted MCP server over the coming year.

Seventy two percent of companies said that this decision comes down to MCP servers’ security risks—like credential leaks, malicious servers, and tool-poisoning—which require specialized expertise to address.
Building directly to MCP servers isn’t just resource intensive; it also extends your integrations’ time to market.
Each MCP connection can take weeks to implement, and if your employees or customers need your agents to support a long-tail of connections, this can prevent your agents from getting widely adopted for a significant stretch of time.
Hosted MCP servers help accelerate your time to market by offering hundreds of connectors out of the box across software categories, from CRM to ticketing to chat.
Once you connect your agents to MCP servers, you’ll need to verify that the tool calls meet your performance and compliance requirements. And when they don’t, your team needs to find out as soon as possible so they can react swiftly.
Official MCP servers typically don’t provide this level of support out-of-the-box, while 3rd-party hosted MCP platforms do (although, as we'll cover in the following section, this’ll vary by provider).
Here’s a shortlist of the best MCP platforms currently on the market.
Merge Agent Handler offers thousands of tools across dozens of MCP connectors to power a wide range of internal and customer-facing agentic use cases.

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Composio is a developer-first platform that provides pre-built connectors/tools plus SDK-based integration, where you authenticate users and then invoke tools using identifiers tied to those credentials (e.g., auth config IDs).
Related: A guide to Composio’s top alternatives
Arcade.dev (or simply Arcade) is an AI tool-calling platform that helps developers give LLMs or agents a catalog of third-party “tools” to take actions in other apps, with authentication and permissions handled in their platform.
Learn how Merge Agent Handler's enterprise-grade MCP servers enable you to support secure and reliable agentic integrations.