The Account object is used to represent the account that a ticket is associated with. The account is a company that may be a customer. This does not represent the company that is receiving the ticket.
The Collection object is used to represent collections of tickets. Collections may include other collections as sub collections.
The Contact object is used to represent the customer, lead, or external user that a ticket is associated with.
The Role object is used to represent the set of actions & access that a user with this role is allowed to perform.
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