Basecamp API

Integrate Basecamp with your product—along with any other

Connect your product to all the applications your customers use via Merge's


Unified API to close more deals, retain customers, and expand to new markets

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Your customers' data
Async Passthroughs
Audit Trails
Field Mappings

Top integration use cases for Basecamp

Analyze support tickets effectively

Say you offer a business intelligence or analytics solution that can help clients identify meaningful insights on their support team’s performance and on the customer experience. This can be anything from the length of time it takes them to resolve issues to the type of issues that crop up most often.

To help clients perform this level of analysis on tickets with ease, you can let them integrate your solution with Basecamp via Merge’s Ticketing and Project Management Unified API. Once connected, Merge can frequently pull key data on tickets (which your product can then pull), such as the account, current status, category, and the users assigned to it.

Learn more about analyzing tickets with Merge here.

Track the status of requests with ease

Imagine you provide a procurement tool that helps your clients’ employees request specific equipment and/or access to certain applications. 

Once a user submits a request in your platform, the procurement team creates a ticket in a tool like Basecamp, which they frequently update as they make progress on the request. 

To help the requestor stay up to date on their ask, you can integrate your procurement tool with Basecamp via Merge’s Ticketing and Project Management Unified API  and pull fields like ticket status into your application. In addition, you can leverage Merge’s webhooks to post real-time updates when a ticket’s status changes. That way, your employees know exactly where their request stands and they have a better idea of how much longer they’ll need to wait before their request gets processed—all without leaving your application. 

Create tickets for other teams seamlessly

Let’s assume you offer a ticketing application for developers. 

In some cases, your users will receive tickets that require other teams within their organization to get involved, such as support or customer success. You can help facilitate this cross-functional collaboration by integrating your product with Basecamp via Merge’s Ticketing and Project Management Unified API. 

From there, you can build a workflow where developers can fill out certain fields and submit a ticket within your application. This triggers a POST request, where a new ticket gets created in Basecamp and is populated with all of the information provided by the developer, such as the ticket’s name, status, description, customer, assignee, due date, etc.

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Get Employee Data
import merge
from merge.client import Merge
merge_client = Merge(api_key="<YOUR_API_KEY>", account_token="<YOUR_ACCOUNT_TOKEN>")
employee = merge_client.hris.employees.list()
import { MergeClient, Merge } from '@mergeapi/merge-node-client';
const merge = new MergeClient({
  apiKey: 'YOUR_API_KEY',
  accountToken: 'YOUR_ACCOUNT_TOKEN',
employee = await merge.hris.employees.list()
ApiClient.instance.authentications.tokenAuth = {
  type: 'bearer',
  accessToken: 'API_KEY',
new EmployeesApi().employeesList('ACCOUNT_TOKEN', {}, (data) => {
import (
  merge ""
  mergeclient ""

client := mergeclient.NewClient(
employee, err := client.Hris().Employees().List(
    IncludeRemoteData: merge.Bool(true),
if err != nil {
  return err
fmt.Printf("Retrieved employee with ID %q\n", *employee.Id)
ApiClient client = Configuration.getDefaultApiClient();
ApiKeyAuth tokenAuth = client.getAuthentication('tokenAuth');
CandidatesApi apiInstance = new CandidatesApi(client);
import com.merge.api.MergeApiClient;
import com.merge.api.resources.hris.employees.requests.EmployeesRetrieveRequest;
import com.merge.api.resources.hris.types.Employee;
MergeApiClient mergeClient = MergeApiClient.builder()
Employee employee = mergeClient.hris().employees().list(
"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"remote_id": "19202938",
"employee_number": "2",
"company": "8d9fd929-436c-4fd4-a48b-0c61f68d6178",
"first_name": "Dirna",
"last_name": "Emanuel",
"display_full_name": "Dirna Emanuel",
"username": "dirnaemanuel",
"groups": [
"work_email": "",
"personal_email": "",
"mobile_phone_number": "+1234567890",
"employments": [
Meta Endpoint

Programmatically access required schemas

Third-party providers require specific (and often different) fields to write data to their APIs, making your code a mess.

Dynamically fetch required data schemas from Merge’s /meta endpoint to make POST or PATCH requests that just work.

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The top challenges of normalizing multiple API integrations
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