Connect your product to all the applications your customers use via Merge's
Unified API to close more deals, retain customers, and expand to new markets
Say you offer a business intelligence or analytics solution that can help clients identify meaningful insights on their support team’s performance and on the customer experience. This can be anything from the length of time it takes them to resolve issues to the type of issues that crop up most often.
To help clients perform this level of analysis on tickets with ease, you can let them integrate your solution with Basecamp via Merge’s Ticketing and Project Management Unified API. Once connected, Merge can frequently pull key data on tickets (which your product can then pull), such as the account, current status, category, and the users assigned to it.
Learn more about analyzing tickets with Merge here.
Imagine you provide a procurement tool that helps your clients’ employees request specific equipment and/or access to certain applications.
Once a user submits a request in your platform, the procurement team creates a ticket in a tool like Basecamp, which they frequently update as they make progress on the request.
To help the requestor stay up to date on their ask, you can integrate your procurement tool with Basecamp via Merge’s Ticketing and Project Management Unified API and pull fields like ticket status into your application. In addition, you can leverage Merge’s webhooks to post real-time updates when a ticket’s status changes. That way, your employees know exactly where their request stands and they have a better idea of how much longer they’ll need to wait before their request gets processed—all without leaving your application.
Let’s assume you offer a ticketing application for developers.
In some cases, your users will receive tickets that require other teams within their organization to get involved, such as support or customer success. You can help facilitate this cross-functional collaboration by integrating your product with Basecamp via Merge’s Ticketing and Project Management Unified API.
From there, you can build a workflow where developers can fill out certain fields and submit a ticket within your application. This triggers a POST request, where a new ticket gets created in Basecamp and is populated with all of the information provided by the developer, such as the ticket’s name, status, description, customer, assignee, due date, etc.
Thanks to the exceptional support by the Merge team, BILL launched 40+ HRIS integrations, allowing our engineering team to focus more on our core products. Merge also contributed amazing ideas on how to effectively promote the launch.
With Merge, managing API integrations shifted from a technical task for engineers to something our customer support could easily handle.
Merge should make you and your end users’ lives easier: less work in building multiple integrations, real-time data syncing, and accurate data.
We don't have that many people, and we have a lot to build. Merge's easy access to enabling integrations allowed us to move forward.
It's so sick -- it took me 2 days to build out this CRM integration and now we can connect to 20+ CRMs in Causal!
Merge allows us to integrate with dozens of HRIS and ATS providers, cutting down our development time and substantially expanding our market opportunity.
It takes my team a matter of an hour or less to identify and address integration issues using the Merge Dashboard. Previously, it may take them up to 5 hours.
Merge has saved us thousands of engineering hours by funneling a significant amount of 3rd parties into a single set of APIs for us to consume.
Our customers absolutely LOVE the fact that we integrate with all major HRIS - all thanks to Merge.
Merge is truly a game-changer for the industry, for our company, and for our users. I actually look forward to setting up integrations now instead of dreading them!
People think that getting the integrations set up will take a quarter. With Merge, we just onboarded a $250M-revenue brand in two days.
Thanks to the exceptional support by the Merge team, BILL launched 40+ HRIS integrations, allowing our engineering team to focus more on our core products. Merge also contributed amazing ideas on how to effectively promote the launch.
With Merge, managing API integrations shifted from a technical task for engineers to something our customer support could easily handle.
Merge should make you and your end users’ lives easier: less work in building multiple integrations, real-time data syncing, and accurate data.
We don't have that many people, and we have a lot to build. Merge's easy access to enabling integrations allowed us to move forward.
It's so sick -- it took me 2 days to build out this CRM integration and now we can connect to 20+ CRMs in Causal!
Merge allows us to integrate with dozens of HRIS and ATS providers, cutting down our development time and substantially expanding our market opportunity.
It takes my team a matter of an hour or less to identify and address integration issues using the Merge Dashboard. Previously, it may take them up to 5 hours.
Merge has saved us thousands of engineering hours by funneling a significant amount of 3rd parties into a single set of APIs for us to consume.
Our customers absolutely LOVE the fact that we integrate with all major HRIS - all thanks to Merge.
Merge is truly a game-changer for the industry, for our company, and for our users. I actually look forward to setting up integrations now instead of dreading them!
People think that getting the integrations set up will take a quarter. With Merge, we just onboarded a $250M-revenue brand in two days.
Stop diverting your engineers to yet another integration and let them get back to work.
Manage your simplified integration issues in a single pane. No therapist required.
Launch integrations in days, not quarters. Your sales team will thank you.
”Working with Merge’s Unified API and beautiful React component took less than a sprint to integrate, test, and release.”