Master Services Agreement

This Merge Master Services Agreement (“Agreement”) is made between Merge API, Inc., a Delaware corporation having its principal place of business at 353 Sacramento St., Floor 21, San Francisco, CA 94111 (“Company” or “Merge”), and Customer and governs the Customer’s use of the Service (each as defined below).

“Customer” means a person or entity that accepts and agrees to the terms of this Agreement as of the earlier date on which such person or entity either clicks a box indicating acceptance of this Agreement or uses the Service.

Merge reserves the right to modify or update this Agreement in its sole discretion, the effective date of such updates and/or modifications will be the earlier of: (i) 30 days from the date of such update or modification; or (ii) Customer’s continued use of the Service.

IF YOU DO NOT ACCEPT THIS AGREEMENT, YOU MAY NOT ACCESS OR USE THE SERVICE. THE SERVICE IS INTENDED FOR THE CUSTOMER AND ITS AUTHORIZED USERS ONLY AND IS NOT FOR USE BY CHILDREN UNDER 13 YEARS OF AGE. IF AN INDIVIDUAL IS ENTERING INTO THIS AGREEMENT ON BEHALF OF A LEGAL ENTITY, SUCH PERSON REPRESENTS AND WARRANTS THAT IT HAS THE LEGAL AUTHORITY TO BIND SUCH LEGAL ENTITY TO THIS AGREEMENT AND THIS AGREEMENT APPLIES TO SUCH ENTITY WHICH IS DEEMED THE CUSTOMER.

If Customer and Merge have executed a written agreement governing Customer’s access to and use of the Service as a Merge customer, then the terms of such signed agreement will govern and will supersede this Agreement.

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DEFINITIONS

The definitions of certain capitalized terms used in this Agreement are set forth below. Others are defined in the body of the Agreement, an Order Form, or in Merge’s DPA or BAA.

“Affiliate” means, with respect to an entity, any entity or person which directly or indirectly controls, is controlled by, or is under common control with that entity.

"API(s)" means any application programming interface operated by Merge or a third party.

“BAA” means the Business Associate Agreement available at: http://merge.dev/baa.

"Beta Features" means any Service features, functionality or services which Merge may make available to Customer to try at no additional cost, and which is designated as beta, trial, non-production or another similar designation.

“Customer Data” means any data processed by Merge on Customer’s behalf via the Service.

“Documentation” means the documentation available at http://docs.merge.dev or otherwise made available by Merge for the applicable Service.

“DPA” means the Data Processing Agreement available at https://merge.dev/legal/data-processing-agreement.

“Order Form” means each order document executed in writing between the parties for the purchase of a Subscription to the Service. Upon execution, each Order Form is incorporated herein by reference.

“Service” means the various, proprietary Software-as-a-Service solutions made available by Merge, including the Software, Documentation, and all modifications, updates, and upgrades as well as derivative works to each of the foregoing.

“Software” means the software that Merge develops and maintains to provide the Service.

“Subscription Term” has the meaning set forth in Section 1.1 below.

“Support” has the meaning set forth in Section 2.2 below, unless otherwise stated in the Order Form.

“Usage Data” means analytics and performance-related information regarding use of the Service and processing of Customer Data. Usage Data does not identify Customer and does not contain any Personal Data (as defined in the DPA).

“Users” means individuals or entities that are granted credentials by Customer to use the Service.

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ACCESS TO AND USE OF THE SERVICE

1.1

Right to Access and Use the Service. Merge grants Customer a royalty-free, nonexclusive, nontransferable, worldwide right during each Subscription Term to use the Service as set forth in each Order Form, solely in accordance with this Agreement and all applicable Documentation (together, the “Subscription”). The length of the Subscription is set forth on the Order Form (the “Subscription Term”).

1.2

Restrictions. Customer will not: (a) access (or allow a third party to access) the Service in order to benchmark, or monitor the availability, security, performance, or functionality of the Service, for any competitive purposes without Merge’s express written consent; (b) rent, lease or otherwise permit third parties (or other persons not authorized by this Agreement) to use the Service; (c) use the Service to provide services to third parties other than Customer’s customers; (d) modify, create derivative works, decompile, reverse engineer, attempt to gain access to the source code, or copy the Service, or any of their components; (e) circumvent or disable any security or other technological features or measures of the Service or use the Service in a manner that Merge reasonably believes poses a threat to the security of Merge-controlled computer systems; or (f) use the Service to conduct any fraudulent, malicious, or illegal activities (each of (a) through (f), a “Prohibited Use”).

1.3

Beta Features. Merge may make Beta Features available to Customer for testing purposes only. Merge makes no commitment to provide Beta Features in any future versions of the Service. Customer is not obligated to use Beta Features. Merge may immediately and without notice remove Beta Features for any reason without liability to Customer. Merge does not provide Support for Beta Features. For clarity, all Beta Features are provided "AS IS" without warranty of any kind.

MERGE OBLIGATIONS

2.1

General. Merge will provide the Service in conformance with this Agreement, the applicable Order Form(s), and Documentation. The specific nature of the Service, including any data processing, third-party connectivity, or integration functionality, is available in the Documentation.

2.2

Support. If Customer experiences any errors, bugs, or other issues in its use of the Services, Merge will use commercially reasonable efforts to respond as soon as possible (“Support”) in order to resolve the issue or provide a suitable workaround. The fee for Support is included in the cost of the Subscription set forth on the Order Form. Customer will send any Support requests to Merge via email at support@merge.dev.

CUSTOMER OBLIGATIONS

3.1

System Access. Customer will provide Merge with access to Customer's systems (such as third-party accounts and credentials) as reasonably necessary for Merge to provide the Service and will maintain that access throughout the Subscription Term.

3.2

Users. Customer will ensure that Users comply with this Agreement and promptly notify Merge of any unauthorized access to or use of the Service. Customer is responsible for all acts and omissions of Users in connection with their use of the Service.

3.3

Compliance with Laws. Customer will use the Service only in accordance with the Documentation and with all applicable laws, including procurement and maintenance of any applicable licenses, permits and consents. Customer will ensure that the Service is neither directly or indirectly exported, re-exported, or used to provide services in violation of the export laws and regulations of the United States or any other country. Merge reserves the right to suspend use of the Service operating in violation of the obligations of this Section 3.3, following written notice to Customer (which may take the form of an email).

DATA LICENSE & PROTECTION

4.1

Data License. Customer grants Merge a limited license during the Term to use Customer Data to provide and maintain the Service and gather Usage Data.

4.2

DPA. Merge will process all Customer Data for the purposes set forth in this Agreement and in accordance with the DPA.

4.3

BAA. Merge will process all PHI (as defined in the BAA) for the purposes set forth in this Agreement and in accordance with the BAA.

4.4

Security and Privacy. Merge maintains industry-standard physical, technical, and administrative safeguards in order to protect Customer Data in accordance with Merge’s “Security Protocols” set forth in Annex II (Technical and Organisational Measures) of the DPA.

4.5

Artificial Intelligence. Merge may use artificial intelligence or machine learning tools (“AI”) in processing Customer Data to provide and maintain the Service as specified in Section 4.1, including to provide Support, but Merge will not, and will not allow any third party to, use Customer Data to train, fine-tune, or improve any AI.

TERM AND TERMINATION

5.1

Term. The term of this Agreement commences on the Effective Date and continues for so long as there is an active Subscription, unless earlier terminated as provided in Section 5.2 below.

5.2

Termination for Cause. Either party may terminate this Agreement or any active Subscription for cause: (a) upon 30 days written notice to the other party of a material breach if such breach remains uncured at the expiration of the 30-day period; or (b) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.

5.3

Effect of Termination. If Customer terminates this Agreement or any active Subscription in accordance with Section 5.2, Merge will reimburse Customer on a pro-rata basis for any pre-paid fees allocable to the remaining Subscription Term as of the date of such termination. Upon termination or expiration of this Agreement for any reason, Merge will, upon written request, delete all Customer Data processed on behalf of Customer during the Subscription Term.

5.4

Survival. The following provisions will survive any expiration or termination of the Agreement: Sections 7; 8; 11; 12 and 13 (as applicable).

FEES AND PAYMENT

6.1

Fees. Customer will pay the fees for the Subscription set forth on the applicable Order Form. Following execution of the Order Form, Merge will submit an invoice to Customer for the Subscription, and payment will be due in accordance with the Payment Terms set forth on the Order Form (“Due Date”).

6.2

Overdue Charges. If any undisputed, invoiced amount is not received by Merge by the Due Date, then those charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower.

6.3

Taxes. The fees payable hereunder are exclusive of any sales taxes (unless included on the invoice), or similar governmental sales tax type assessments, excluding any income or franchise taxes on Merge (collectively, “Taxes”) with respect to the Service provided to Customer. Customer is solely responsible for paying all Taxes associated with or arising from this Agreement.

CONFIDENTIALITY

7.1

Confidential Information. Except as explicitly excluded below, any information of a confidential or proprietary nature provided by a party (“Disclosing Party”) to the other party (“Receiving Party”) constitutes the Disclosing Party’s confidential and proprietary information (together, “Confidential Information”). All Customer Data is Confidential Information. Merge’s Confidential Information includes the Service and any information conveyed to Customer in connection with Support. Customer’s Confidential Information includes Customer Data. Confidential Information does not include information which is (a) already known by the receiving party without an obligation of confidentiality other than pursuant to this Agreement; (b) publicly known or becomes publicly known through no unauthorized act of the Receiving Party; (c) rightfully received from a third party without a confidentiality obligation to the Disclosing Party; or (d) independently developed by the Receiving Party without access to the Disclosing Party’s Confidential Information.

7.2

Confidentiality Obligations. Each party will use the Confidential Information of the other party only as necessary to perform its obligations under this Agreement, will not disclose the Confidential Information to any third party except as otherwise permitted under this Agreement, and will protect the confidentiality of the Disclosing Party’s Confidential Information with the same standard of care as the Receiving Party uses or would use to protect its own Confidential Information, but in no event will the Receiving Party use less than a reasonable standard of care. Notwithstanding the foregoing, the Receiving Party may share Confidential Information with those of its employees, agents and representatives who have a need to know such information and who are bound by confidentiality obligations at least as restrictive as those contained herein (each, a “Representative”). Each party shall be responsible for any breach of confidentiality by any of its Representatives.

7.3

Additional Exclusions. A Receiving Party will not violate its confidentiality obligations if it discloses the Disclosing Party’s Confidential Information if required by applicable laws, including by court subpoena or similar instrument so long as the Receiving Party provides the Disclosing Party with written notice of the required disclosure so as to allow the Disclosing Party to contest or seek to limit the disclosure or obtain a protective order. If no protective order or other remedy is obtained, the Receiving Party will furnish only that portion of the Confidential Information that is legally required, and agrees to exercise reasonable efforts to ensure that confidential treatment will be accorded to the Confidential Information so disclosed.

OWNERSHIP

8.1

Merge Property. As between the parties, Merge owns and retains all right, title, and interest in and to the Service, Feedback (as defined below) and Usage Data. Except for the limited license granted to Customer in Section 1.1, Merge does not by means of this Agreement or otherwise transfer any other rights to Customer.

8.2

Customer Property. As between the parties, Customer owns and retains all right, title, and interest in and to the Customer Data. Except for the licenses granted to Merge in Section 4.1, Customer does not by means of this Agreement or otherwise transfer any other rights to Merge.

8.3

Feedback. Customer may provide comments, suggestions and recommendations to Merge with respect to the Service (including, without limitation, comments, suggestions and recommendations with respect to modifications, enhancements, improvements and other changes) (collectively, “Feedback”). In such event, Merge may freely use and exploit any such Feedback without any obligation to Customer, unless otherwise agreed upon by the parties in writing. Customer assigns to Merge any proprietary right that Customer may have in or to the Feedback.

REPRESENTATIONS AND WARRANTIES; DISCLAIMER

9.1

Mutual Representations and Warranties. Each party represents and warrants it has validly entered into this Agreement and has the legal power to do so.

9.2

Customer Representations and Warranties. Customer represents and warrants it has all rights necessary to (i) grant Merge the licenses set forth in this Agreement and (ii) provide Customer Data to Merge for processing in connection with the Service via an API integration or otherwise, in each case without violating any applicable law or the rights of any third party.

9.3

Disclaimer. WITH THE EXCEPTION OF THE LIMITED WARRANTIES SET FORTH IN THIS SECTION 9, THE SERVICE AND BETA FEATURES ARE PROVIDED “AS IS” TO THE FULLEST EXTENT PERMITTED BY LAW. MERGE AND ITS LICENSORS EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF PERFORMANCE, MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSES, AND NON-INFRINGEMENT. MERGE DOES NOT WARRANT THAT THE SERVICE OR BETA FEATURES (A) ARE ERROR-FREE, (B) WILL PERFORM UNINTERRUPTED, (C) WILL MEET CUSTOMER’S REQUIREMENTS, OR (D) WILL CONTROL THE ACTIONS OR OUTPUTS OF ANY THIRD-PARTY SOFTWARE OR AUTOMATED PROCESSES THAT OPERATE THROUGH OR IN CONNECTION WITH THE SERVICE.

INSURANCE

Merge will maintain in full force and effect during the Term:

(a) Commercial general liability insurance on an occurrence basis for bodily injury, death, property damage, and personal injury, with coverage limits of not less than $1,000,000 per occurrence and $2,000,000 general aggregate for bodily injury and property damage;

(b) Worker’s compensation insurance as required by applicable law;

(c) Umbrella liability insurance on an occurrence form, for limits of not less than $4,000,000 per occurrence and in the aggregate; and

(d) Technology Errors & Omissions and Cyber-risk on an occurrence or claims-made form, for limits of not less than $2,000,000 annual aggregate covering liabilities for financial loss resulting or arising from acts, errors or omissions in the rendering of the Service, or from data damage, destruction, or corruption, including without limitation, unauthorized access, unauthorized use, virus transmission, denial of service, and violation of privacy from network security failures in connection with the Service.

Insurance carriers will be rated A-VII or better by A.M. Best Provider. Merge’s coverage will be considered primary without right of contribution of Customer’s insurance policies. In no event will the foregoing coverage limits affect or limit in any manner Merge’s contractual liability for indemnification or any other liability of Merge under this Agreement.

INDEMNIFICATION

11.1

By Merge. Merge will defend Customer, and its Affiliates, including each of the foregoing’s officers, directors, employees and agents (collectively, “Customer Indemnified Parties”), from any third-party claim, demand, dispute, suit or proceeding, and Merge will indemnify Customer Indemnified Parties from and against any related losses, liabilities, damages, costs or expenses (including, without limitation, attorneys’ fees), finally awarded against the Customer Indemnified Parties to such third party, by a court of competent jurisdiction or agreed to in settlement, alleging that (a) the Service, including Customer’s permitted use thereof, infringes or misappropriates any patent, trademark or copyright of such third party or (b) Merge has violated a law applicable to Merge’s provision of the Services.
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If Merge becomes, or in Merge’s opinion is likely to become, the subject of an infringement or misappropriation claim, Merge may, at its option and expense: (i) procure for Customer the right to continue using the Service; (ii) replace the Service (including any component part) with a non-infringing substitute subject to Customer’s prior written approval; or (iii) modify the Service so that it becomes non-infringing. If none of the foregoing alternatives are available, Merge shall notify Customer, and Customer may elect to terminate the license immediately pursuant to Section 5

Merge will not be obligated to defend or be liable for costs or damages (a) under Section 11.1(a) solely to the extent the infringement or misappropriation is attributable to (x) any unauthorized use, reproduction, or distribution of the Service or Merge’s intellectual property rights by the Customer Indemnified Parties which is the subject of the claim; or (y) any unauthorized combination of, or modification to, the Service or Merge’s intellectual property rights, other than as expressly approved by Merge that causes the underlying claim where such claim would have not occurred but for such unauthorized act; or (b) under Section 11.1(b) to the extent the violation of law is attributable to Customer’s breach of the Agreement.

11.2

By Customer. Customer will defend Merge, and its Affiliates, including each of the foregoing’s officers, directors, employees and agents (collectively, “Merge Indemnified Parties”), from any third-party claim, demand, dispute, suit or proceeding, and Customer will indemnify the Merge Indemnified Parties from and against any related losses, liabilities, damages, costs or expenses (including, without limitation, attorneys’ fees), finally awarded against the Merge Indemnified Parties to such third party, by a court of competent jurisdiction or agreed to in settlement, related to: (a) Customer or a User engaging in a Prohibited Use; (b) Customer’s breach of Section 9.2 (Customer Representations & Warranties); and (c) any automated actions taken through the Service at Customer's direction or configuration.

11.3

Indemnification Process. The indemnified parties will: (a) give the indemnifying party prompt written notice of any claim, action or demand for which indemnity is claimed; (b) give the indemnifying party sole control over the defense and settlement of the claim, provided that the indemnifying party will not settle any claim that involves the payment of money or acknowledgement of wrongdoing on the part of the indemnified parties without indemnified parties’ prior written approval such approval not to be unreasonably withheld, conditioned or delayed; and (c) provide the indemnifying party with reasonable cooperation, at the indemnified parties’ expense, in connection with the defense and settlement of the claim.

LIMITATIONS OF LIABILITY

12.1

NEITHER PARTY, NOR ITS AFFILIATES, NOR THE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, OR REPRESENTATIVES OF ANY OF THEM, WILL BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, THAT MAY ARISE OUT OF THIS AGREEMENT, EVEN IF THE OTHER PARTY HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD AND WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, SERVICES LIABILITY OR OTHERWISE.

12.2

EXCEPT WITH RESPECT TO EXCLUDED CLAIMS AND UNCAPPED CLAIMS (EACH AS DEFINED BELOW), IN NO EVENT WILL THE COLLECTIVE LIABILITY OF EITHER PARTY, OR THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AGENTS AND REPRESENTATIVES, TO THE OTHER PARTY FOR ANY AND ALL DAMAGES, INJURIES, AND LOSSES ARISING FROM ANY AND ALL CLAIMS AND CAUSES OF ACTION ARISING OUT OF, BASED ON, RESULTING FROM, OR IN ANY WAY RELATED TO THIS AGREEMENT, EXCEED THE TOTAL AMOUNT OF FEES PAID OR PAYABLE BY CUSTOMER TO MERGE FOR USE OF THE SERVICE DURING THE PRIOR 12 MONTHS UNDER THIS AGREEMENT (“FEES PAID”). THE EXISTENCE OF MULTIPLE CLAIMS OR SUITS UNDER OR RELATED TO THIS AGREEMENT WILL NOT ENLARGE OR EXTEND THE LIMITATION OF MONEY DAMAGES WHICH WILL BE THE CLAIMANT’S SOLE AND EXCLUSIVE REMEDY.

12.3

“Excluded Claims” means any claim and/or liability associated with Merge’s obligations under, or any breach by Merge of, Sections 4.2 (DPA), 4.3 (BAA), and 4.4 (Security & Privacy), including for clarity with respect to any claim of liability associated with the DPA, BAA or the Security Protocols, and Merge’s indemnification obligation in Section 11.1(b). Merge’s total, cumulative liability for all Excluded Claims will not exceed two (2) times the Fees Paid.

12.4

“Uncapped Claims” means any claim or liability associated with: (a) Customer’s breach of Section 9.2 (Customer Representations & Warranties); (b) either party’s breach of confidentiality (but not relating to any liability associated with Merge’s security obligations with respect to Customer Data, which remains subject to the Excluded Claims cap); (c) either party’s respective indemnification obligations under Section 11 (except Section 11.1(b)); or (d) any liability of a party which cannot be limited under applicable law, including gross negligence, recklessness, or intentional misconduct.

MISCELLANEOUS

This Agreement is the entire agreement between Customer and Merge and supersedes all prior agreements and understandings concerning the subject matter hereof and may not be amended or modified except by a writing signed by both parties. Customer and Merge are independent contractors, and this Agreement will not establish any relationship of partnership, joint venture, or agency between Customer and Merge. Failure to exercise any right under this Agreement will not constitute a waiver. There are no third-party beneficiaries to this Agreement. This Agreement is governed by the laws of California without reference to conflicts of law rules. For any dispute relating to this Agreement, the parties consent to the personal jurisdiction and the exclusive venue of the courts in San Francisco, California, U.S.A. Any notice provided by one party to the other under this Agreement will be in writing and sent by overnight courier or certified mail (receipt requested) to the address above. If any provision of this Agreement is found unenforceable, this Agreement will be construed as if it had not been included. Neither party may assign this Agreement without the prior, written consent of the other party, except that either party may assign this Agreement without such consent in connection with an acquisition of the assigning party or a sale of all or substantially all of its assets. This Agreement may be executed in two or more counterparts, each of which will be deemed an original, but all of which together will constitute one and the same instrument. Facsimile or other electronic copies of such signed copies will be deemed to be binding originals. To the extent there is an inconsistency between the terms of the Agreement, an Order Form and/or the DPA or BAA, such documents and their terms will be controlled in the following order of precedence: (i) Order Form; (ii) Agreement; and (iii) DPA or BAA, as applicable.

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Last Updated: July 1, 2026