Connect your AI Agents to PagerDuty in minutes
Available tools
get_incident_analytics
Get aggregated incident metrics across the account. Filter by date range, urgency, service, or team. Returns MTTA, MTTR, incident counts.
get_service_analytics
Get aggregated metrics broken down by service. Filter by date range, urgency, service, or team. Returns per-service MTTA, MTTR, incident counts.
list_escalation_policies
List escalation policies with optional filters. Escalation policies define who to notify and in what order. Supports pagination.
get_escalation_policy
Get an escalation policy by ID. Returns full policy details including escalation rules and targets.
create_escalation_policy
Create an escalation policy. Requires name and escalation_rules with targets (users/schedules) and delays. Use list_users or list_schedules to find target IDs.
update_escalation_policy
Update an escalation policy. Change name, description, rules, or loop count.
delete_escalation_policy
Delete an escalation policy by ID. This is permanent. Ensure no services reference this policy first.
list_incidents
List incidents with optional filters for status, urgency, service, date range. Supports pagination via offset/limit.
get_incident
Get a specific incident by ID. Returns full incident details including status, assignments, and priority.
create_incident
Create a new incident. Requires title and service_id. Use list_services to find valid service IDs. Optionally set urgency, priority, and assignments.
update_incident
Update an incident. Change status (acknowledge/resolve), urgency, priority, or reassign. Use list_priorities for valid priority IDs.
list_incident_notes
List notes on an incident. Notes are timestamped comments added by responders during incident lifecycle.
How to set up Merge Agent Handler
In an mcp.json file, add the configuration below, and restart Cursor.
Learn more in the official documentation ↗
1{
2 "mcpServers": {
3 "agent-handler": {
4 "url": "https://ah-api-develop.merge.dev/api/v1/tool-packs/{TOOL_PACK_ID}/registered-users/{REGISTERED_USER_ID}/mcp",
5 "headers": {
6 "Authorization": "Bearer yMt*****"
7 }
8 }
9 }
10}
11Open your Claude Desktop configuration file and add the server configuration below. You'll also need to restart the application for the changes to take effect.
Make sure Claude is using the Node v20+.
Learn more in the official documentation ↗
1{
2 "mcpServers": {
3 "agent-handler": {
4 "command": "npx",
5 "args": [
6 "-y",
7 "mcp-remote@latest",
8 "https://ah-api-develop.merge.dev/api/v1/tool-packs/{TOOL_PACK_ID}/registered-users/{REGISTERED_USER_ID}/mcp",
9 "--header",
10 "Authorization: Bearer ${AUTH_TOKEN}"
11 ],
12 "env": {
13 "AUTH_TOKEN": "yMt*****"
14 }
15 }
16 }
17}Open your Windsurf MCP configuration file and add the server configuration below.
Click on the refresh button in the top right of the Manage MCP server page or in the top right of the chat box in the box icon.
Learn more in the official documentation ↗
1{
2 "mcpServers": {
3 "agent-handler": {
4 "command": "npx",
5 "args": [
6 "-y",
7 "mcp-remote@latest",
8 "https://ah-api.merge.dev/api/v1/tool-packs/<tool-pack-id>/registered-users/<registered-user-id>/mcp",
9 "--header",
10 "Authorization: Bearer ${AUTH_TOKEN}"
11 ],
12 "env": {
13 "AUTH_TOKEN": "<ah-production-access-key>"
14 }
15 }
16 }
17 }In Command Palette (Cmd+Shift+P on macOS, Ctrl+Shift+P on Windows), run "MCP: Open User Configuration".
You can then add the configuration below and press "start" right under servers. Enter the auth token when prompted.
Learn more in the official documentation ↗
1{
2 "inputs": [
3 {
4 "type": "promptString",
5 "id": "agent-handler-auth",
6 "description": "Agent Handler AUTH_TOKEN", // "yMt*****" when prompt
7 "password": true
8 }
9 ],
10 "servers": {
11 "agent-handler": {
12 "type": "stdio",
13 "command": "npx",
14 "args": [
15 "-y",
16 "mcp-remote@latest",
17 "https://ah-api-develop.merge.dev/api/v1/tool-packs/{TOOL_PACK_ID}/registered-users/{REGISTERED_USER_ID}/mcp",
18 "--header",
19 "Authorization: Bearer ${input:agent-handler-auth}"
20 ]
21 }
22 }
23}FAQs on using Merge's PagerDuty MCP server
FAQs on using Merge's PagerDuty MCP server
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