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UNIFIED
Agent Handler
Gateway
January 23, 2026
https://www.merge.dev/changelog/week-3-january-2026

Merge Unified

Accounting
Improved
  • Performance improvement for rate limiting for Xero – Delivers more consistent sync performance during high-volume usage by smoothing request throughput
  • Webhook behavior enhancement for Xero – Simplifies webhook setup by automatically activating Contact and Invoice events when verification is enabled
Accounting
Fixed
  • Error handling improvement for POST /contacts for NetSuite – Improves vendor creation reliability by ensuring contact records are created with complete and accurate identifiers
  • Edge case handling for GET /journal-entries for Sage Intacct – Ensures journal entries return fully populated records for more dependable financial reporting
  • Edge case handling for GET /journal-entries for QuickBooks Online – Improves data accuracy by keeping journal entry line items in sync with their source system state
ATS
Improved
  • Mapping enhancement for POST /candidates for Ashby – Improves sync stability by validating candidate contact data before ingestion
  • Performance improvement for GET /applications for Greenhouse – Accelerates large application syncs while reducing the likelihood of rate-limit interruptions
  • Mapping enhancement for GET /reject-reasons for Workday – Provides more complete hiring insights by reliably surfacing rejection reasons from job applications
  • Compatibility and enum mapping update for GET /job-interview-stages for Tellent Recruitee – Maintains uninterrupted syncing as the third-party API evolves
ATS
Fixed
  • Edge case handling for GET /candidates for Greenhouse – Improves pipeline visibility by ensuring candidates are consistently associated with their active application stages
  • Error handling improvement for POST /candidates for SmartRecruiters – Improves candidate creation reliability by seamlessly handling access token refreshes
  • Edge case handling for POST /candidates for Tellent Recruitee – Streamlines candidate creation by ensuring required data is consistently included
CRM
Improved
CRM
Fixed
  • Error handling improvement for POST /accounts for Salesforce – Added clearer error messaging when attempting to create duplicate accounts.
  • Edge case handling for PATCH /accounts for Salesforce – Fixed an import type issue in the request body for account updates.
  • Error handling improvement for PATCH /accounts for HubSpot – Fixed internal error handling when updating accounts.
File Storage
New
  • Added support for POST /files for SharePoint – Enables direct file uploads to SharePoint through Merge
File Storage
Improved
  • Compatibility and enum mapping update for GET /groups for SharePoint – Ensures group data remains accurate and aligned with SharePoint’s API behavior
  • Performance improvement for GET /files for SharePoint – Improves file listing responsiveness for large SharePoint drives
File Storage
Fixed
  • Error handling improvement for POST /files for SharePoint – Improves upload reliability under a wider range of file and request conditions
HRIS
New
HRIS
Improved
  • Mapping enhancement for GET /employees for Justworks – Reduces unnecessary employment records to keep downstream systems clean and accurate
  • Mapping enhancement for GET /employees for ADP Workforce Now (SFTP) – Improves employment status accuracy when multiple records exist for a single employee
  • Mapping enhancement for GET /employees for Workday – Ensures consistent field mappings across both pending and active employee states
  • Performance improvement for GET /employees for Paychex – Speeds up employee syncs by optimizing pagination and timestamp handling
HRIS
Fixed
  • Edge case handling for GET /employees for Workday – Improves sync resilience for employees with future termination dates
  • Error handling improvement for GET /employees for Paylocity – Prevents individual missing records from interrupting broader employee syncs
  • Edge case handling for GET /dependents for Workday – Provides more complete dependent profiles by supporting multiple contact details
  • Edge case handling for GET /employees for TriNet HR Platform – Improves employment history accuracy for rehired employees
Knowledge Base
Improved
  • Performance improvement for GET /articles for Confluence – Supports faster and more reliable syncing for very large knowledge bases
  • Performance improvement for article content URL expiration handling for Confluence – Enables smoother initial syncs for large accounts with extended content access windows
Knowledge Base
Fixed
  • Edge case handling for GET /articles for Confluence – Improves content completeness when articles are organized in nested structures
Ticketing
New
  • Added support for GET /tickets for Freshservice – Ensures historical tickets remain accessible even when associated users are no longer active
Ticketing
Improved
  • Performance improvement for GET /tickets for ServiceNow – Delivers more predictable ticket freshness for customers on high-frequency sync plans
  • Mapping enhancement for GET /tickets for Linear – Improves ticket data completeness for Issue-type records
Ticketing
Fixed
  • Error handling improvement for GET /tickets for Freshservice – Improves sync stability following recent third-party API changes
  • Edge case handling for GET /users for Freshservice – Improves user lifecycle tracking for more reliable ticket ownership data

Merge Agent Handler

Connectors & Tools
New
  • Added GitLab
  • Added ClickUp
  • Added Anaplan
  • Added Front
  • Added Teamwork.com
  • Added Basecamp
User experience
New
  • Added registered user selection for authenticated tool execution
  • Reorganized the documentation sidebar for easier navigation
  • Added a new webhooks guide to the docs
User experience
Improved
  • Redesigned login, SSO login, and signup pages with refreshed designs
  • Polished the billing UI for improved clarity
  • Refreshed the webhook management UI with a cleaner interface
  • Strengthened refresh token handling so tokens stay current automatically
User experience
Fixed
  • Enhanced error messaging with more specific, actionable failures