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UNIFIED
October 9, 2026
https://www.merge.dev/changelog/october-9-2026-unified

Jira custom priorities and status

Ticketing

Ticket writes on Jira accept the priority and status names configured in each customer's own Jira site, matched regardless of capitalization, so tickets created through Merge carry the priorities their teams already use. Read more in the Tickets docs.

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Improvements

  • ADP Workforce Now - GET /employees clears emails that ADP stops returning
  • Confluence - Knowledge Base syncs handle special characters when chunking CQL queries
  • Deletion detection - Employees excluded by a selective sync filter are marked deleted
  • Gem - Application credited-to users reference the Merge Remote User ID
  • Ironclad - Sandbox linking updated to use the Ironclad demo client ID
  • Jira - Ticket writes accept the site's own priority names, matched regardless of capitalization
  • Lucca - GET /employees updated to read personal email and social security number from current API fields
  • NetSuite - Attachment writes return a clear error when the folder already holds a file with that name
  • OmniHR - Employee syncs continue past records the account lacks permission to read
  • Sage Intacct - Payment writes set the AP payment description through remote_fields‍
  • Salesforce - Account syncs on very large orgs resume from the last page when the query locator expires‍
  • SAP SuccessFactors - GET /employees incremental syncs pick up employee name changes‍
  • Workday - Dependent and Employment syncs complete for dependents with names over 60 characters‍
  • Zendesk - GET /comments retrieves up to Zendesk's 5,000 comment limit per ticket‍
  • Zoho People - Employee syncs replace department groups rather than appending them‍
  • Enhanced account linking, rate-limit handling, and error handling across ADP Workforce Now, Paycor, SharePoint, and Trello.‍
  • Field Mapping - The dashboard preview box displays the mapped value