Changelog

Merge Unified

Freshservice tickets and comments sync in real time

Ticketing

New

Ticketing integrations that only support scheduled syncs mean a new comment or ticket update can sit for the length of the sync interval before it reaches your unified data. GET /tickets and GET /comments for Freshservice now support manual webhooks, so ticket creations, updates, and deletions, along with new comments, sync in real time instead of waiting for the next scheduled run.

HRIS data quality improvements across the board

HRIS

Improved

Employee records pulled from HRIS integrations have been prone to small but consequential errors: wrong country codes on phone numbers, contractor emails landing in the wrong field, incremental syncs missing changes that never touched the core employee record. GET /employees for SAP SuccessFactors, Gusto, Microsoft Entra ID, Lucca, and UKG Ready now handles these cases correctly, from corrected country-code mapping on mobile numbers to contractor emails mapping to personal_email instead of work_email, to Entra ID group membership changes updating an employee's modified_at value so they're picked up on the next incremental sync. Rehired SAP SuccessFactors employees no longer carry outdated termination dates, and Dayforce, Paycor, and UKG Pro Workforce Management got sync performance and reliability improvements for large employee populations.

Sync performance and reliability across ATS, CRM, and File Storage

ATS

CRM

File Storage

Improved

A handful of maintenance fixes landed across products this week. Candidate attachment downloads from Greenhouse handle edge cases more reliably, and candidate pulls from Lever no longer stall mid-sync. Zoho CRM's GET /users now paginates correctly so initial syncs complete for larger accounts, and Microsoft SharePoint got improved Live Search validation, region handling, and faster initial syncs for accounts with group membership data.

Confluence article sync sped up

Knowledge Base

Improved

Large Confluence knowledge bases could take a while to fully sync, especially on the first run. GET /articles for Confluence now syncs faster and uses fewer resources on both initial and incremental syncs, so bigger knowledge bases catch up sooner.

Account linking and dashboard reliability tightened

HRIS

Merge Dashboard

Merge Link

Fixed

Broken account links tend to surface downstream as failed syncs instead of a clear setup error, which makes them hard to debug. Account linking for PeopleHR no longer throws validation errors that could block an initial connection, Lucca now accepts additional account URL formats, and Merge Link flags invalid Integration System IDs during Workday setup before they cause a sync failure. On the dashboard side, integration-wide field overrides on Workday SFTP accounts no longer produce null values, and Workday Selective Sync boolean filters now send lowercase true or false so filtered requests stop failing.

Unified docs onboarding revamped

Improved

Getting started with the Unified API meant piecing together core concepts from scattered pages before writing a first integration. The onboarding flow has been revamped to explain those concepts up front, so new users can get from signup to a working integration faster.