Leapsome is an HR platform that helps teams perform better across the full employee lifecycle. What started with performance and engagement now spans the full employee lifecycle, with a comprehensive HRIS and Leapsome Recruiting, its new ATS. 

As the platform grew, Leapsome needed its integrations to grow with it.

“Our performance and enablement products needed HRIS integrations to keep people data accurate and up to date. At the same time, our HRIS needed ticketing integrations to sync new hire data,” says Grace Osborne, Product Consultant at Leapsome.

Building and maintaining those integrations in-house was not a realistic path.

“Our engineers need to focus on shipping and improving our core products. Pulling them away from that work to build and maintain integrations wasn’t an option,” says Grace.

Leapsome evaluated Merge alongside other competitors. Merge stood out for a broader integration catalog, speed, and support.

“We tested Merge against competitors, and Merge’s broad catalog of integrations was impressive to us. Their support team is also outstanding, deeply knowledgeable about our integrations, and invested in our success,” says Grace.

With Merge’s Unified API, Leapsome added more than 60 HRIS and ticketing integrations in less than a week.

Here’s how the integrations work:

1. A Leapsome user logs into their account and opens either the HRIS or ticketing integrations tab.

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2. After the user selects a specific application, Merge Link opens. The user can then follow the instructions to authenticate the integration.

3. Once the connection is authenticated, data is pulled into Leapsome and resynced every 24 hours.

For HRIS integrations, synced data includes full names, job titles, email addresses, employment types, start and end dates, and reporting relationships. For ticketing integrations, Leapsome customers can use Workflows to automatically create and track tickets for HR processes such as onboarding, offboarding, and IT requests, keeping cross-functional teams aligned without manual handoffs.

With these integrations in place, Leapsome can support key HR workflows across the employee lifecycle:

• When a new employee is added to the HRIS or a ticket is created for them, their information flows into Leapsome so the onboarding process can begin. That includes scheduling first-day meetings and sending the new hire an email to help them prepare

• When performance review season starts, employees can review their current managers and direct reports with accurate reporting lines already in place

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By outsourcing HRIS and ticketing integrations to Merge, Grace and her team saved significant engineering time and brought more integrations to market faster.

According to Grace: “Merge let us add 60+ integrations in the same time it would have taken one of our engineers to build one connection. That helped us save hundreds of engineering hours and launch several months faster.”

The integrations have also become an important retention driver. Customers that adopt either an HRIS or ticketing integration through Merge are 20% more likely to renew.

“When a customer adds an HRIS or ticketing integration in Leapsome, they can automate tedious admin work and focus on the parts of our product that create the most value, like surfacing 360° feedback or running calibrated review cycles,” says Grace.

Next, Leapsome plans to expand its integration offering with payroll data.

“We’re planning to add more payroll integrations through Merge to bring in compensation data. Our platform can use that data to support key workflows like merit cycles and headcount planning,” says Grace.

With Merge, Leapsome can keep expanding its integration ecosystem while its product and engineering teams stay focused on building a stronger HR platform.