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New ticketing Common Model: Roles

We’re excited to announce support for pulling user roles across 24 ticketing integrations! You can now easily access a user’s role — including their role name, actions, and access permissions within the ticketing system — all through the Roles Common Model.

This ensures that companies building AI search features that need ticketing data can restrict search results to users with the appropriate permissions. Additionally, the addition of Roles more comprehensively supports user access review use cases needed by security and compliance management companies.

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Integrations

Flatchr for ATS is now available in beta! Please reach out to your Customer Support Manager if you’d like to get access and provide feedback.

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Improvements

💰     Accounting

• Added mapping enhancement to “account_type” for POST /payments for NetSuite
• Added support to custom segments as “remote_fields” for NetSuite
• Added mapping enhancement to “name” for GET /tax-rates for Quickbooks Online

🤝     ATS

• Added support for “modified_at” selective sync filter for GET /applications and GET /candidates for iCIMS and UKG Pro Recruiting
• Added mapping enhancements to GET /candidates for JobScore

🏆     CRM

• Added mapping enhancements to “stage” on POST /opportunities for Salesforce

🏠     HRIS

• Added mapping enhancement for “job_title” on GET /employments for BambooHR
• Added mapping enhancement to support additional enums for “employment_status” on GET /employee for IntelliHR
• Updated all endpoints from v0.1 to v1.0 for Oyster HR
• Enhanced edge case handling for GET /benefits for Paychex
• Added support for additional enums for “employment_status” for Employee for Workday SFTP
• Added mapping enhancement to support additional enums for “employment_status” on GET /employee for UKG Pro

🎟️     Ticketing

• Added support for GET /roles and “roles” on GET /users for Azure Devops, ClickUp, Gitlab, Jira, Jira Service Management, Linear, Salesforce Service Cloud, Trello, and Wrike
• Added mapping enhancement for PATCH /ticket with “status” for Jira
• Added mapping enhancements to POST /tickets for Linear
• Added performance enhancement for GET /comments for ServiceNow

🎮     Merge Link & Dashboard

• UX improvements to managing webhooks for integrations which support automatic webhook setup
• UI improvements to Issues page
• General UI improvements to Field Mapping pages
• UI improvements to “Admin role required” screen
• Test Linked Accounts are now, by default, able to utilize either production or sandbox instances of Merge credentials

🔄     Syncing data

• Improved pagination logic for ServiceNow on GET /tickets/live-search
• Improved logic for updating modified_at of objects for UKG Pro