Week 2, October 2022
⛑️ Auto-Resolving Issues Management
Merge’s Issues Dashboard now automatically detects when an issue is resolved, and reflects that updated status right in the Dashboard. After an issue is formed, Merge will continue to monitor subsequent syncs to detect if there have been any changes to the detected issue and resolve it.
No more crowded issues dashboard, your Customer Success teams can now be confident the issues that remain in the dashboard are the only ones to focus on.
🖇️ New Integration #1: Pipeliner
New week, new integrations! We’re happy to announce the addition of Pipeliner to our CRM Unified API — check out more here!
🖇️ New Integration #2: Help Scout
We’re incredibly excited to add another integration to our Ticketing Unified API with the launch of Help Scout — check out more here!
🖇️ New Integration #3: Insightly
On a roll - we’re very happy to announce the addition of Insightly to our CRM Unified API — check out more here!
🖇️ It’s another Four-Peat: Gladly
Our team’s hard at work to make sure we provide the best coverage in integration offerings! We’re incredibly excited to announce the addition of Gladly to our Ticketing Unified API — check out more here!
✨ Improvements
- Support for GET/Groups for BambooHR
- Support for POST/Invoices for Netsuite and Microsoft Dynamics 365
- Support for OAuth linking for Salesforce
👨💻 SDK Updates
- Consolidated Accounting SDKs updated to include Parent Account tracking
- Go Ticketing SDK