Ticketing Roles Now Available!

We are super excited to announce the Roles Common Model! You can now restrict end-user access to tickets depending on the restrictions set in the native 3rd-party ticketing platform.

We have also added “Access_level” on Collections. You can now restrict ticket access based on Collection access level and users associated with a collection. Let us know if you have any feedback!

Integrations

Employment Hero and Humi for HRIS are now available in beta. Please reach out to your Customer Support Manager if you’d like to get access and provide feedback.

Improvements

   Accounting

• Support for “description” on line items for POST /Purchase Orders for NetSuite
• Support for “purchase_order_number” in the response for POST /Purchase Orders for NetSuite
• Added reliability enhancements to “account” on GET /Invoice for NetSuite
• Added reliability enhancements to support large accounts for GET /IncomeStatements for QuickBooks Online
• Support for “memo”, “currency” and “exchange_rate”, “tracking_categories” and “contacts” on line items on POST /Journal Entries for QuickBooks Online
• Added logic to not prevent duplicates for POST /Invoice for Xero

   ATS

• Support for “recruiters” and “hiring_manager” for GET /Jobs for Workable

   File Storage

• Support for Read-Only permissions for OneDrive
• Updated logic only created “permission” for valid users records for GET /Files for OneDrive and SharePoint
• Support for deleted data in GET /Files for SharePoint

   HRIS

• Support for “groups” on GET /Employees for 7Shifts
• Added reliability enhancements for “employment_status” for GET /Employees for Ceridian Dayforce
• Support for GET /Bank Info for Hibob
• Support for “preferred_name” for GET /Employees for Justworks and Sapling
• Updated logic to only return active “groups” for GET /Employees for Okta

   Ticketing

• Added optimizations to handle rate limiting for Zendesk