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Ticketing Roles Now Available!

We are super excited to announce the Roles Common Model! You can now restrict end-user access to tickets depending on the restrictions set in the native 3rd-party ticketing platform.

We have also added “Access_level” on Collections. You can now restrict ticket access based on Collection access level and users associated with a collection. Let us know if you have any feedback!

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Integrations

Employment Hero and Humi for HRIS are now available in beta. Please reach out to your Customer Support Manager if you’d like to get access and provide feedback.

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Improvements

💰    Accounting

• Support for “description” on line items for POST /Purchase Orders for NetSuite
• Support for “purchase_order_number” in the response for POST /Purchase Orders for NetSuite
• Added reliability enhancements to “account” on GET /Invoice for NetSuite
• Added reliability enhancements to support large accounts for GET /IncomeStatements for QuickBooks Online
• Support for “memo”, “currency” and “exchange_rate”, “tracking_categories” and “contacts” on line items on POST /Journal Entries for QuickBooks Online
• Added logic to not prevent duplicates for POST /Invoice for Xero

🤝    ATS

• Support for “recruiters” and “hiring_manager” for GET /Jobs for Workable

📁    File Storage

• Support for Read-Only permissions for OneDrive
• Updated logic only created “permission” for valid users records for GET /Files for OneDrive and SharePoint
• Support for deleted data in GET /Files for SharePoint

🏠    HRIS

• Support for “groups” on GET /Employees for 7Shifts
• Added reliability enhancements for “employment_status” for GET /Employees for Ceridian Dayforce
• Support for GET /Bank Info for Hibob
• Support for “preferred_name” for GET /Employees for Justworks and Sapling
• Updated logic to only return active “groups” for GET /Employees for Okta

🎟️    Ticketing

• Added optimizations to handle rate limiting for Zendesk