Tickets

The Ticket object is used to represent a ticket or a task within a system.

The Ticket object

Properties

idString
Required
remote_idString
Optional
The third-party API ID of the matching object.
nameString
Optional
The ticket's name.
assigneesArray
Required
due_dateString
Optional
The ticket's due date.
statusEnum
Optional
The current status of the ticket. Possible values include: OPEN, CLOSED, or - in cases where there is no clear mapping - the original value passed through.
descriptionString
Optional
The ticket's description.
projectString
Optional
ticket_typeString
Optional
The ticket's type.
accountString
Optional
contactString
Optional
parent_ticketString
Optional
attachmentsArray
Required
tagsArray
Required
remote_created_atString
Optional
When the third party's ticket was created.
remote_updated_atString
Optional
When the third party's ticket was updated.
remote_was_deletedBoolean
Required
The Ticket object
JSON
{
  "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
  "remote_id": "19202938",
  "name": "Please add more integrations",
  "assignees": [
    "17a54124-287f-494d-965e-3c5b330c9a68"
  ],
  "due_date": "2022-10-11T00:00:00Z",
  "status": "OPEN",
  "description": "Can you please add more integrations? It'll make syncing data much easier!",
  "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
  "ticket_type": "incident",
  "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
  "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
  "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
  "attachments": [
    "42747df1-95e7-46e2-93cc-66f1191edca5",
    "92f972d0-2526-434b-9409-4c3b468e08f0"
  ],
  "tags": [
    "enterprise",
    "other-tag"
  ],
  "remote_created_at": "2021-11-10T00:00:00Z",
  "remote_updated_at": "2021-12-09T00:00:00Z",
  "remote_was_deleted": true
}
GET

/tickets

Returns a list of Ticket objects.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"
X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters

account_idString
Optional
If provided, will only return tickets for this account.
created_afterString
Optional
If provided, will only return objects created after this datetime.
created_beforeString
Optional
If provided, will only return objects created before this datetime.
cursorString
Optional
The pagination cursor value.
expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.
include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
modified_afterString
Optional
If provided, will only return objects modified after this datetime.
modified_beforeString
Optional
If provided, will only return objects modified before this datetime.
page_sizeInteger
Optional
Number of results to return per page.
project_idString
Optional
If provided, will only return tickets for this project.
remote_fieldsString
Optional
Which fields should be returned in non-normalized form.
remote_idString
Optional
The API provider's ID for the given object.
Response
JSON
{
  "next": "cD0yMDIxLTAxLTA2KzAzJTNBMjQlM0E1My40MzQzMjYlMkIwMCUzQTAw",
  "previous": "cj1sZXdwd2VycWVtY29zZnNkc2NzUWxNMEUxTXk0ME16UXpNallsTWtJ",
  "results": [
    {
      "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
      "remote_id": "19202938",
      "name": "Please add more integrations",
      "assignees": [
        "17a54124-287f-494d-965e-3c5b330c9a68"
      ],
      "due_date": "2022-10-11T00:00:00Z",
      "status": "OPEN",
      "description": "Can you please add more integrations? It'll make syncing data much easier!",
      "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
      "ticket_type": "incident",
      "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
      "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
      "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
      "attachments": [
        "42747df1-95e7-46e2-93cc-66f1191edca5",
        "92f972d0-2526-434b-9409-4c3b468e08f0"
      ],
      "tags": [
        "enterprise",
        "other-tag"
      ],
      "remote_created_at": "2021-11-10T00:00:00Z",
      "remote_updated_at": "2021-12-09T00:00:00Z",
      "remote_was_deleted": true
    }
  ]
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
assigneesArray
contactString
descriptionString
due_dateString
nameString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
contactString
nameString
projectString
remote_created_atString
remote_idString
statusEnum
tagsArray

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
nameString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
contactString
nameString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
contactString
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Jira Software

Jira Software

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
assigneesArray
contactString
descriptionString
due_dateString
nameString
parent_ticketString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
ticket_typeString

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Teamwork

Teamwork

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray

Trello

Trello

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
projectString
remote_idString
remote_updated_atString
statusEnum
tagsArray

Wrike

Wrike

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
ticket_typeString

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
assigneesArray
contactString
descriptionString
due_dateString
nameString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString
Trello

Trello

Coming Soon
Gitlab

Gitlab

Coming Soon
Zoho Desk

Zoho Desk

Coming Soon
Basecamp

Basecamp

Coming Soon
Not seeing a platform that you're looking for? Submit a request for it here.
Hint: Use the /linked-accounts endpoint to pull platform support information.
POST

/tickets

Creates a Ticket object with the given values.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"
X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters

is_debug_modeBoolean
Optional
Whether to include debug fields (such as log file links) in the response.
run_asyncBoolean
Optional
Whether or not third-party updates should be run asynchronously.

Body Parameters

modelObject
Required
Find available fields below under “Model Parameters”.

Model Parameters

remote_idString
Optional
The third-party API ID of the matching object.
nameString
Optional
The ticket's name.
assigneesArray
Required
due_dateString
Optional
The ticket's due date.
statusEnum
Optional
The current status of the ticket. Must pass in one of the following choices: OPEN, CLOSED.
descriptionString
Optional
The ticket's description.
projectString
Optional
Must pass in a valid Merge ID, which can be obtained from the id field in the Project table.
ticket_typeString
Optional
The ticket's type.
accountString
Optional
Must pass in a valid Merge ID, which can be obtained from the id field in the Account table.
contactString
Optional
Must pass in a valid Merge ID, which can be obtained from the id field in the Contact table.
parent_ticketString
Optional
Must pass in a valid Merge ID, which can be obtained from the id field in the Parent_ticket table.
attachmentsArray
Required
tagsArray
Required
remote_created_atString
Optional
When the third party's ticket was created.
remote_updated_atString
Optional
When the third party's ticket was updated.
Response
JSON
{
  "model": {
    "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
    "remote_id": "19202938",
    "name": "Please add more integrations",
    "assignees": [
      "17a54124-287f-494d-965e-3c5b330c9a68"
    ],
    "due_date": "2022-10-11T00:00:00Z",
    "status": "OPEN",
    "description": "Can you please add more integrations? It'll make syncing data much easier!",
    "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
    "ticket_type": "incident",
    "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
    "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
    "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
    "attachments": [
      "42747df1-95e7-46e2-93cc-66f1191edca5",
      "92f972d0-2526-434b-9409-4c3b468e08f0"
    ],
    "tags": [
      "enterprise",
      "other-tag"
    ],
    "remote_created_at": "2021-11-10T00:00:00Z",
    "remote_updated_at": "2021-12-09T00:00:00Z",
    "remote_was_deleted": true
  },
  "warnings": [
    {
      "source": {
        "pointer": "/age"
      },
      "title": "Unrecognized Field",
      "detail": "An unrecognized field, age, was passed in with request data.",
      "problem_type": "UNRECOGNIZED_FIELD"
    }
  ],
  "errors": [
    {
      "source": {
        "pointer": "/model/custom_fields"
      },
      "title": "Missing Required Field",
      "detail": "custom_fields is a required field on model.",
      "problem_type": "MISSING_REQUIRED_FIELD"
    }
  ],
  "logs": [
    {
      "log_id": "99433219-8017-4acd-bb3c-ceb23d663832",
      "dashboard_view": "https://app.merge.dev/logs/99433219-8017-4acd-bb3c-ceb23d663832",
      "log_summary": {
        "url": "https://harvest.greenhouse.io/v1/candidates/",
        "method": "POST",
        "status_code": 200
      }
    }
  ]
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

accountString
Optional
assigneesArray
Required
contactString
Required
descriptionString
Required
due_dateString
Optional
nameString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Required
tagsArray
Required
ticket_typeString
Optional

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
contactString
Optional
descriptionString
Required
nameString
Required
projectString
Required
remote_created_atString
Optional
remote_idString
Optional
statusEnum
Optional
tagsArray
Required

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
nameString
Required
projectString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required
ticket_typeString
Optional

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
contactString
Required
nameString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required
ticket_typeString
Optional

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
contactString
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
projectString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required
ticket_typeString
Required

Jira Software

Jira Software

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required
ticket_typeString
Required

ServiceNow

ServiceNow

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

accountString
Optional
assigneesArray
Required
contactString
Optional
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Required
ticket_typeString
Required

Shortcut

Shortcut

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required
ticket_typeString
Optional

Teamwork

Teamwork

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required

Trello

Trello

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
projectString
Required
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required

Wrike

Wrike

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

accountString
Optional
assigneesArray
Required
descriptionString
Optional
due_dateString
Optional
nameString
Required
parent_ticketString
Optional
projectString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
ticket_typeString
Optional

Zendesk

Zendesk

Merge supports Passthrough Requests to this platform's API

Supported POST Body Parameters

accountString
Optional
assigneesArray
Required
contactString
Optional
descriptionString
Required
due_dateString
Optional
nameString
Required
remote_created_atString
Optional
remote_idString
Optional
remote_updated_atString
Optional
statusEnum
Optional
tagsArray
Required
ticket_typeString
Optional
Trello

Trello

Coming Soon
Gitlab

Gitlab

Coming Soon
Zoho Desk

Zoho Desk

Coming Soon
Basecamp

Basecamp

Coming Soon
Not seeing a platform that you're looking for? Submit a request for it here.
Hint: Use the /linked-accounts endpoint to pull platform support information.
GET

/tickets/{id}

Returns a Ticket object with the given id.


Header Parameters

AuthorizationString
Required
Token-based authentication with required prefix "Bearer"
X-Account-TokenString
Required
Token identifying the end user.

Query & Path Parameters

expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
idString
Required
include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
remote_fieldsString
Optional
Which fields should be returned in non-normalized form.
Response
JSON
{
  "id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
  "remote_id": "19202938",
  "name": "Please add more integrations",
  "assignees": [
    "17a54124-287f-494d-965e-3c5b330c9a68"
  ],
  "due_date": "2022-10-11T00:00:00Z",
  "status": "OPEN",
  "description": "Can you please add more integrations? It'll make syncing data much easier!",
  "project": "fb8c55b6-1cb8-4b4c-9fb6-17924231619d",
  "ticket_type": "incident",
  "account": "0958cbc6-6040-430a-848e-aafacbadf4ae",
  "contact": "65c345ba-6870-4974-87ba-dd31509c367a",
  "parent_ticket": "75b33d04-30d2-4f3e-be45-27838bc94342",
  "attachments": [
    "42747df1-95e7-46e2-93cc-66f1191edca5",
    "92f972d0-2526-434b-9409-4c3b468e08f0"
  ],
  "tags": [
    "enterprise",
    "other-tag"
  ],
  "remote_created_at": "2021-11-10T00:00:00Z",
  "remote_updated_at": "2021-12-09T00:00:00Z",
  "remote_was_deleted": true
}
Field support by platform

Asana

Asana

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray

ClickUp

ClickUp

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray

Freshdesk

Freshdesk

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

accountString
assigneesArray
contactString
descriptionString
due_dateString
nameString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Front

Front

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
contactString
nameString
projectString
remote_created_atString
remote_idString
statusEnum
tagsArray

GitHub Issues

GitHub Issues

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
nameString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Hive

Hive

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum

Intercom

Intercom

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
contactString
nameString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Jira Service Management

Jira Service Management

Merge supports Passthrough Requests to this platform's API

Supported Response Fields

assigneesArray
contactString
descriptionString
due_dateString
nameString
parent_ticketString
projectString
remote_created_atString
remote_idString
remote_updated_atString
statusEnum
tagsArray
ticket_typeString

Jira Software

Jira Software