Contacts
The Contact object is used to represent the customer, lead, or external user that a ticket is associated with.
Properties

idUUID
Required

remote_idString
Optional
The third-party API ID of the matching object.

created_atDateTime (ISO 8601)
Required

modified_atDateTime (ISO 8601)
Required
This is the datetime that this object was last updated by Merge

nameString
Optional
The contact's name.

email_addressString
Optional
The contact's email address.

phone_numberString
Optional
The contact's phone number.

detailsString
Optional
The contact's details.

accountUUID
Optional
The contact's account.

remote_was_deletedBoolean
Required
Indicates whether or not this object has been deleted in the third party platform.

field_mappingsObject
Optional

remote_dataRemoteData[]
Optional


GET
/contacts

https://api.merge.dev/api/ticketing/v1/contacts

US
EU

Returns a list of Contact objects.


Query & Path Parameters

created_afterDateTime (ISO 8601)
Optional
If provided, will only return objects created after this datetime.

created_beforeDateTime (ISO 8601)
Optional
If provided, will only return objects created before this datetime.

cursorString
Optional
The pagination cursor value.

expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.

include_deleted_dataBoolean
Optional
Whether to include data that was marked as deleted by third party webhooks.

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.

modified_afterDateTime (ISO 8601)
Optional
If provided, only objects synced by Merge after this date time will be returned.

modified_beforeDateTime (ISO 8601)
Optional
If provided, only objects synced by Merge before this date time will be returned.

page_sizeInteger
Optional
Number of results to return per page.

remote_idString
Optional
The API provider's ID for the given object.

Field support by integration
See all supported fields
Use the /linked-accounts endpoint to pull platform support information
Dixa
Dixa
Freshdesk
Freshdesk
Freshservice
Freshservice
Front
Front
Gladly
Gladly
Gorgias
Gorgias
Help Scout
Help Scout
Intercom
Intercom
Jira Service Management
Jira Service Management
Kustomer
Kustomer
Re:amaze
Re:amaze
Salesforce Service Cloud
Salesforce Service Cloud
ServiceNow
ServiceNow
Zendesk
Zendesk
Zoho Desk
Zoho Desk
GET
/contacts/{id}

https://api.merge.dev/api/ticketing/v1/contacts/{id}

US
EU

Returns a Contact object with the given id.


Query & Path Parameters

expandString
Optional
Which relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.

idUUID
Required

include_remote_dataBoolean
Optional
Whether to include the original data Merge fetched from the third-party to produce these models.
Field support by integration
See all supported fields
Use the /linked-accounts endpoint to pull platform support information
Dixa
Dixa
Freshdesk
Freshdesk
Freshservice
Freshservice
Front
Front
Gladly
Gladly
Gorgias
Gorgias
Help Scout
Help Scout
Intercom
Intercom
Jira Service Management
Jira Service Management
Kustomer
Kustomer
Re:amaze
Re:amaze
Salesforce Service Cloud
Salesforce Service Cloud
ServiceNow
ServiceNow
Zendesk
Zendesk
Zoho Desk
Zoho Desk